I purchased a $100 retractable hose reel from Catch two years ago. At the time, they were offering free shipping for joining their One Pass program with a free one-month trial, so I decided to sign up and cancel within 30 days to take advantage of the offer. I used a credit card that I don't normally use for this purchase. However, I recently discovered that Catch has been charging me a monthly fee for the past two years, even though I had cancelled the One Pass service immediately after signing up as I had no intention of using it. I contacted their customer service team, which is located overseas, and they assured me they would contact their IT team and get back to me. However, I received an automated email response within 5 minutes, using a template that claimed they had no record of my cancellation. I consider this to be fraudulent behavior and plan to report it to the ACCC for investigation. I was not even aware of this matter as Catch does not send invoices every month to notify their charges. I have not used Catch since my initial purchase two years ago and have wasted over $100 due to their wrongful charges. I caution others to steer clear of their One Pass service to avoid similar issues of unauthorized charges on their bank statements. It's important to regularly check your bank statements to prevent being billed for services you did not intend to use.