Have generally had fair service from this online store, but recently things went bad! Ordered an item from their Nifix (Overseas) supplier. They sent the wrong item. We proved this to them with photo evidence and a complaint. We asked for the correct item to be sent but, instead they offered us a $5 "discount". We insisted that the correct item to be sent. This was answered with an offer of a $10 "discount". They had the timerity to suggest that we could "give away the wrong items as presents to friends!" In exasperation we opened a dispute with CashCom and subsequently our full payment was refunded. All-in-all it took three long phone calls to get things done. One wonders how they view the frustration and inconveneience this shabby service causes clients!