I ordered a desk from Catch 2 weeks ago. I was very pleased when the delivery came two days later, only to discover that only half of the desk had arrived. When I called Catch, they assured me the second part of the desk would be delivered in another 2 days. A week later and still the second package had still not arrived. I called Catch again to follow up, and this time they could not assist me with when the delivery would be, and told me they would call me back. I never received a call back. I unboxed the package I had received only to find that it was damaged. I called again and this time the matter was escalated to Catch's partner seller via email for them to respond to me. I never received a response. I called Catch again for what was now a fourth time and again was not given any answers regarding when my desk would be arriving nor was I able to be given a refund on the call. I asked to escalate to a manager. I was refused the right to speak to a manager on the call and was advised a manager would call me back. Which I do not have much faith in considering the process I have experienced so far. Catch's processes for customer service, escalation and issue resolution are well below par. If you are looking for a reliable and well run company to purchase from, do not buy from Catch.