I placed an order and needed it by a certain date. Received my order confirmation. Went about my business. Later, I noticed a Catherine's charge in my bank account. All seemed on track. A few days later, I checked the order status. On the website, it did not list my latest order. I went to the confirmation email and clicked to track the progress. It took me to a blank page. I called customer service. After a very long wait, the woman said she could see my order but couldn't tell when it was shipping. She said to "Give it a day and call back." I gave it a day, and nothing. I tried to send a customer support email on the Catherine's website. Typed it all up, clicked submit. It said there was an error in sending and to try again. I did. It said the same thing. I then called customer service again. Went through the whole long waiting process again. They finally found my order and said it hadn't been completed, so it had been cancelled. I asked why, and he couldn't explain. Just kept saying the order hadn't been completed so it had been cancelled, as if that was what I was having trouble understanding. I pointed out that a confirmation email is supposed to confirm the order has been made and asked why I hadn't received an email telling me there had been a problem. Long silence, and no answer. No explanation. He tells me that he can help me reorder the items. I told them I had needed them by a certain date, and asked if they would provide the overnight (1-2 day delivery) free of charge since this was not my fault. He "looked into it" and then told me no, but that he could offer free shipping. (It didn't occur to me until later that since the order was over $200, it qualified for free shipping anyway.) I told him that wasn't enough because the clothes wouldn't be here in time. He said he could send me a confirmation email that I could track. I pointed out that the confirmation email hadn't done me a bit of good so far. I told him I need to speak to someone in management that could help me. Another long wait, and then another guy gets on the phone. I had to go through everything all over again and wait while he tries to access everything. He says he can do free 4-5 day shipping. Regular shipping is 5-7 days. He asked me to tell him what my items were. I asked if he didn't have the order on his screen. Another long wait, and then he said that yes, he has it, and he will work on getting the items on the new order. He placed me on hold. Then they disconnected the call. I waited a few minutes, thinking surely they would call me back, since they had my info right there and knew they had an upset customer. No such luck. So I called back. Again. Gave all the info and went through the long waits. Again. The newest service rep tells me the order wasn't cancelled. I asked to speak to whichever manager I had been speaking to. Surely they had it documented on their computers who I had spoken to. He couldn't get anyone. He offered to have someone call me back the next day. At this point, I was livid. I told him I need to speak to someone now, as I was about to have to leave. That didn't work. He asked for a good time for someone to call me. I finally said 1:00. After hanging up, I went online and looked at my Catherine's account. The manager has put one of my seven items back in my cart, 2 sizes too large. It is currently 2:20. No phone call. I checked my bank account. The Catherine's charge is gone. I went in and put the items I needed back in my cart because I'm an idiot and really wanted the clothes. In the meantime I had received an email saying I could get $50 off a $100 order or $100 off a $200 order. My subtotal was over $200, so I entered the code. It only took off $50. I have been a loyal Catherine's customer for years. I don't know what has happened to this company, but they have gone so far downhill that they are now a joke. They have lost my business. I recommend you do not give them yours.