I was a very frequent shopper at Cato’s. Guaranteed I spend 6-8000 a year. I bought my normal size pants like so many I have bought before. I took the tags off before trying them on because I was sure since I bought 2 more pair just like it that they would fit and had recently worn those which fit perfectly. They were too big… I believe mid sized. I went to take them back with pants, yaks and receipt in hand and they refused to allow me to return them bc their policy is if the tags are off they don’t return. I called corporate and they also refused to make it right. The pants had been worn only for me to try them on and take them off. They lost my business forever. This policy is so non customer friendly that they should be ashamed of themselves… especially since everyone is having a hard time buying anything. This policy will cost them business. I can understand if I had worn them for a day or had gotten stains on them but non of that was the case. What a shame for Cato’s and their customers that a policy like this exists and isn’t left up to the discretion of the store to decide if the clothing is damaged or worn beyond trying them on. I hope everyone that shops at Catos will remember to wear your clothes with the tags on them for a while to see if they fit. It is also a shame that Catos has now lost me as a customer and also my 2 best friends that spend a lot of money in their stores. I am sure they have lost hundreds of other customers because of this lame policy.