Cato Fashions Reviews

Name: Cato Fashions
Rating: 2.48

2.5 Rating 108 Reviews

33 %

of reviewers recommend Cato Fashions

Company Reviews

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2.5

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Cato Fashions 1 star review on 19th July 2024

Emma

Cato Fashions 1 star review on 21st June 2024

Ticked Off Former Cato Customer

Cato Fashions 1 star review on 25th October 2021

Laura

Cato Fashions 5 star review on 23rd June 2021

Dorothy Palmer

Anonymous

Anonymous // 01/01/2019

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“Return policy is costing you business. Not returning money is not the status quo. My wife is taking her business elsewhere.”

Helpful Report

Posted 1 week ago

“We visited the Hattiesburg store today. The employees were very welcoming and helpful. There was one specific employee, Corita Allen, TSM, who went above and beyond to assist us. My husband was with me, and as I was in the dressing room, Corita assisted him in finding the correct size and fit. She offered advice as to which fit I would like. She seemed to know exactly what I was looking for. Her smile and willingness to help was an attribute to this store experience.”

Helpful Report

Posted 2 weeks ago

“I went in to Cato, to find a new outfit for My class reunion. And I noticed a corset that was cute. I asked who I thought was the manager Eat people actually bring back underwear and she said yes. And laughed about it. I said something about not buying that here. But I get by the corset as it doesn't touch any Private body parts. It was too big and I brought it back for return. She informed me at this time that she couldn't take it back because I had taken the tags off, Oh, even though I brought them with me. When I questioned it, she got pretty hateful about it. She said she told me underwear has to have the tags on it, But she did not tell me that. Besides this doesn't touch private parts. It doesn't touch as much as a bathing suit does. So it's been laying in the backseat of my car in the bag for about a month now and I don't know what to do with it. But her whole attitude was ugly. Of course, while I was spending hundreds of dollars to buy a new outfit, her attitude was outstanding! By the way, I've noticed the last couple of years.The clothes you are selling are atrocious. They're just really ugly, and they look like something out of a bargain barn. I've been buying my clothes from cato.For about twenty years And if you looked in my closet, that's all you would say. Cato clothes and purses. So I have watched the quality. Of your clothes go downhill to the point you can't find a decent dress. Without weird frills and ruffles and florals, and it's just ugly stuff And I guess I'll have to find another place to buy quality clothing. And now, apparently, you're selling children's clothes. So that means we're gonna have to put up with people's children in the stores while we're trying to shop! There are plenty of children's clothing shops.We don't need them in Cato! We've always been able to shop quietly and undisturbed, but now other people's children are so badly behaved. That's just f y i.”

Helpful Report

Posted 3 weeks ago

“There return policy is a joke! Do better!”

Helpful Report

Posted 1 month ago

“Steer clear of the manager (Michelle) at Cato in Concord Commons, Concord NC. When asked for a simple explanation of the a return slip she had a complete meltdown, stormed off into the back room and refused to help. She is volatile, hostile, rude beyond belief.... a customer standing next to me even tried to help out. Michelles behavior was so outrageous and unbelievable. NEVER GIVING THIS BUSINESS ANOTHER DOLLAR.”

Helpful Report

Posted 1 month ago

“I was at the Cato's in Tuscaloosa before it opened. I'm sure I was seen walking in. I went straight to the counter to do a return. I actually really wanted an exchange with a skirt I saw as soon as I walked in the door. Their was one clerk who was pushing a cart around I guess restocking the racks or whatever who Ignored me for 18 minutes. When she completed whatever she was doing, she walked toward me and said "Are you ready?" I didn't see you? What a liar and what poor customer servic. I will never return this Cato store. The reviews are so bad I probably will not ever shop in Cato again Period!”

Helpful Report

Posted 2 months ago

“I did a layaway with my local Cato store in August 9. I stated I was putting 15.00 down on it and the girl was apparently new. She misunderstood what I said and I got charged 50.00(my account) I told her I said 15.00. Another lady then came over and supposedly corrected it and said my 35.00 would be refunded within 2 days to my card. My card was charged for 35.00 then 15.00. I have been to the local store numerous times to fix this and even got a statement from my bank showing the money deducted from my account but has yet to be returned to me. I want this resolved now!! Been nearly a month! Where is my 35.00??”

Helpful Report

Posted 2 months ago

“Cato Fashions in Brookhaven, MS has the most snobby unfriendly customer service in their store that I have ever seen in my life. I will never go back to that store again!”

Helpful Report

Posted 2 months ago

“I didn't get a chance to be happy because the lady followed me all over the store like I was stealing and that kind of made me mad so I won't be going back to Cato's and Gaffney South Carolina”

Helpful Report

Posted 2 months ago

“I received a gift card and ordered two tops and some underwear. The quality is very cheap. Very thin material in the tops and underwear. Returns are not easy. I do not recommend their clothes. Other better options, better quality for the price.”

Helpful Report

Posted 2 months ago

“I absolutely love shopping at Catos. My only complaint is that 95 percent of tops and dresses are cut so that the cleavage is showing. So many things I wanted to buy but couldn't. No pin or broch could fix it. Please try to do better.”

Helpful Report

Posted 3 months ago

“Worst customer service ever. I ordered online over $100 two months ago. After one month when I called it was a computer problem. Then I emailed them with no response. Now today they said my order was shipped by truck that has gotten lost. But no problem they will issue me a refund...but that will take another week to credit my mastercard. They knew it was lost but didn't bother to refund me until I called. Horrible customer service and they acted like they were doing me a favor refunding an order they lost. Are they in the process of going bankrupt? I did not order through the store yet they said the store was supposed to notify me. Excuses, Excuses and then blame it on the store.”

Helpful Report

Posted 3 months ago

“This past Saturday, I went to turn in an employment application with Cato located at 5845 Sunnyside Road, Indianapolis, Indiana 46236. I was dressed for business, saw the, now hiring sign in the window. I open the door, there was a young lady leaning on one of the tables. She stood up , I asked to speak to the manager she said it was her. Before I could say anything, she immediately stated “we’re not hiring “ . I hate to make anything about race but this white woman with red hair, clearly was. She stated , I’ll take your application but we’re not hiring. I told her , never mind, I’ll call corporate because you clearly are not practicing common decency or integrity when it comes to hiring.”

Helpful Report

Posted 3 months ago

“I live in a small town, and there aren’t a lot of options for women’s clothes. I also understand that everyone has a bad day, but I’ve had too many experiences with rude employees to think it’s a one time thing. The Murphy, NC store has such a bad reputation though that I don’t think it’s just me.”

Helpful Report

Posted 4 months ago

“I love Catos clothes but the customer service that I recently recieved regarding my package has me upset. I placed two orders on the same date online receieved one package but could not track the second package due to postal sevice upgrade and told to wait a week too see if second packages arrived ok fine so I patiently waited over a week too see if my packages arrived and this time placed a 3rd order needless to say i recieved my 3rd package and the second one never come. although i am happy inwas refunded but upset that i never got my items and now can't even reorder the items because they are no longer in stock just wish I was told up front that after waiting 3 weeks that my package was never filled or shipped.”

Helpful Report

Posted 4 months ago

“I ordered something from catofashions.com. I’ve been waiting a week plus now for delivery. The way Cato shipped the item ups shows that ups is not in possession of the order I tried reaching out to Cato and all they will tell me is the item has been shipped. If the item has been shipped why is the shipping company claiming they are not in possession of said item?”

Helpful Report

Posted 4 months ago

“Awesome experience! Marica was very knowledgeable, professional and inviting! 👍”

Helpful Report

Posted 4 months ago

“If I could give zero stars I would! I received 3 blouses as gifts from the North Augusta, SC Cato store. Naturally being a gift, my friend clipped the tags off, but did give me a gift receipt. However, the blouses were too big so I went to exchange them and was informed by staff that this would not be possible because the tags were no longer attached, even with the receipt. What type of customer service is this?? I have shopped at Cato for years, but you just lost a customer, as well as mom who was with me, and my friend who gave these to me. Goodwill received a nice donation, but I will NEVER shop there again!!!”

Helpful Report

Posted 4 months ago

“I have been shopping online with Cato for a very long time and until now I have been happy . It has been 17 days since I placed my order and it is still not here . I messaged cato about my disappointment and they simply replied by sending me a customer service # . No apologies no explanation. Sorry Cato but I will no longer be doing buisness with you .”

Helpful Report

Posted 4 months ago

“It’s been over a week and my order still says in progress. Way tooooo long to wait on a order to be processed and shipped!”

Helpful Report

Posted 4 months ago

Cato Fashions is rated 2.5 based on 108 reviews