I ordered an outfit in store to be shipped for free to the store for an upcoming trip. After a few weeks I had heard nothing regarding my order(Which they charged me for at the store at the time of purchase). I called the store and even went into the store to inquire as to where the order was. The only thing they could tell me was that it had been shipped. I asked for a tracking number so that I could see when the expected delivery date was as my trip was approaching. I was told there was no way to track it but that it would be in probably on Tuesday of that week as that is when they get the orders. Another 10 pass still no word. I call the store and I am told the same thing I was told prior. I call the online customer service and they now call the store and the store tells them that the order was suppose to have been received the previous week but was not in the order. Now when I look online my size is no longer available. I ask can you please send me another size that is available with expedited shipping (at no cost to me for my inconvenience)so that I would have it by the time I leave for my trip. I am told no that they will not do that. My only option is for them to set up a new order for the same product and size, at the regular shipping time line. (most likely my size is not available since it shows no availability online). I am then told that if the not available, the only thing they will do is offer me a refund. Which that is great I get my money back that you took out of my account but this company will do nothing to rectify a situation to help out the customer. This was a new store that I have just recently discovered and now I will no longer go back as they clearly don't take care of the customer. Just so disappointed in the way the company handled the situation. I myself am a business owner so I know things don't always go as planned but I certainly try to do right by my customers in this type of situation.