We signed up with them after the previous property management company went into administration. Certainty had competitive fees, but we were deeply disappointed if not disheartened. During the handover period, I have asked them to follow up regarding the pet request from the tenant. I asked repeatedly about asking the tenants to sign a pet clause but Certainty never gave me a straight answer and just ignored my request. I tried following up a couple months after and still no luck. Each time they would reply saying they have followed up with the tenant, but I never had any clue whether the tenants did actually adopt any pet at all. In one routine inspection, they failed to inspect one room downstairs, which I asked for an update after receiving the report, and again, absolute silence. We then decided to move on and found a new property manager. Only then, we found out the tenant has had arrears in payments. We were not informed about the situation at all. Dissatisfied with the service, we went and left a Google review, only to be sent an email from them saying they want to serve us a Concern’s Notice, and that they will be seeking damages for Injurious Falsehood in the Magistrate’s Court, unless we took the review down. My husband did remove the review but I’m posting the whole truth again here.