My husband and I have two investment properties with Certainty and I must say I have been very pleased with the communication by both property managers, Raina (VIC) and Ayesha (WA). Raina was quick to respond to my enquires and made me feel at ease with the process of securing a tenant. She has always been approachable and friendly and goes the extra mile to ensure customer satisfaction. Ayesha has a great style of communication and is always so personable and happy to help with any query I may have. She was able to secure a tenant efficiently and with ease. I always feel comfortable with contacting her and she gets back to me immediately. The two of them work collaboratively, always considering my needs as an investor. I highly recommend these two for their exceptional customer service, kind manner, professionalism and efficiency.