I’ve dealt with this agency twice, and both experiences have been nothing short of terrible. The first time, I thought I was just unlucky. The agent was incredibly rude, pulled me aide and told me to stop talking to his assistant and I found it weird but didn’t want to have any confrontations and I said okey. No joke, that’s exactly what he said. He was careless with his job and acted like I owed him something. The second encounter was even worse. They didn’t let us fill out the rental agreement ourselves and pre-filled it for us. This resulted in several errors, including an incorrect address and wrong rent payment details. When we asked them to correct these mistakes, the agent actually asked us to sign the incorrect contract twice, promising to fix the errors afterward. Of course, we refused. It took us 34 back and forth emails to get these errors corrected 34 emails. It should take only 1 email to fix simple mistake and they didn’t even needed to type anything but just copy and paste the address we mentioned in emails. They managed to enter the wrong unit number, and at one point, they even listed two different suburbs. It’s mind blowing how some people can be so lazy and dodgy. The mistakes were absurd and made no sense. The most recent issue has been with our NBN connection. They advised us to pay for the NBN connection ourselves and said they would forward the receipt to the owner for reimbursement. It’s been over a week since we paid and sent email with our receipts to them, and despite multiple follow-ups, we’ve received no confirmation that the receipt has been sent to the owner. We haven’t been reimbursed, and since we sent email with receipt the agent is ignoring our emails completely— no response, no updates, nothing. We’re being completely ghosted. This agency is beyond unprofessional, and I would strongly advise others to avoid them at all costs.