There is no direct telephone line, if you ask anything then they respond with just one liner answers which is generally not helpful. They are not managing the unit anymore that I am staying in and keep sending me reminders of overdue rent payments when they have already informed me to pay to the new rental company. Have sent them emails multiple times to stop sending reminders as they no longer manage the unit but they have failed to remove me from the mailing list. And worse they[ give a call to intimidate and say that I am trying to aggravate the situation by leaving a one star review, I would give 0 stars if that was an option. And it gets even worse they call me from number 0410437000 (Simon Peisley) and try to intimidate myself and then when I hangup they start calling my wife and say to her that they will destroy my career if this review is not taken offline and once my wife asked who is this on the call the person starts saying you don't need to know who this is, Maryanne (agent at Certainity) already did her job at her end but you must take the the review offline. God awful company to deal with, no wonder why the owner of the unit decided to move away from them. Avoid this company at all costs, they intimidate you if you rightfully point out to them their errors. Their response for this review is also completely incorrect. I continue to stay in the unit, paying rent on time and they do not manage the unit anymore but love to intimidate people. This is not on with me and no tenant should have to go through this kind of behavior.