I wish there is 0 star available here. I have seen real estate agents bully and harass tenants, but in my decades of real estate investment journey, this is the only agent I found that is dare to challenge, harass, bully, threaten and trying to intimidate investors ruthlessly. They don't even hesitate go as far as contacting your employer to destroy your career. Certainty is unprofessional, hidden fake fees and chargers, dodgy attitude, communication only via emails, no direct phone line, incompetent staff who do not understand investor mindset or requirements, selfish agents who only thinks on profiting for themselves, fake 5 star reviews, dismissive, threatening, and condescending. Certainty Property was founded by two gangsters who had a deeply held belief that property managers should rip off landlords thoroughly. The idea behind Cameron Black and Simon Peisley approach is simple. Property managers should scam, steal, threaten, bully when providing the investors with the lowest levels of service rather than simply acting on the best interest of the investors. No wonder Certainty has high staff turn over, because of low staff salary and internal bullying and harassment. It is hard to find a job elsewhere when you say you worked at Certainty. Other potential employers. Simon is complaining that he is getting prank calls on his mobile on 0410437000 that he use to bully and harass investors and tenants. While Cameron use 0414 660 292 to bully and harass investors and tenants. No wonder investors hate Certainty property as investors terminate the agreement and fire Certainty on daily basis. They are losing their customers faster !!! Simon is under investigation for hate speech online. He even goes after people by commenting on their LinkedIn posts. Simon, Cameron and Mark Lee has taken the rude customer service to the next level .They threaten people to remove 1 star reviews while buying fake 5 Star reviews online to cover up the negative reviews. Staff is too busy publishing fake reviews rather than property management. The fake reviews are obvious as they all appear at the same time few minutes apart. Certainty certainly thinks that the investors and tenants are fools to believe their fake reviews. Stay away from Certainty if you are concern about your financial and mental stability as this agent is one of the worst in the market. I had to undergo medical treatment to recover from the trauma that caused by this agent. Don't hire Certainty if you wish to have peaceful life.