- Updated on 10th September Wow, thanks for replying after a month. My name is Hyukjin Lee, and as you can check, we have officially registered two tenants. Thanks to your preference for communication via email, we could leave all the evidence. If you want, I can upload the email where we requested two sets of keys and the one where you mentioned refunding us $190. And as usual, thanks to your delayed response, I have already left Australia and can’t make a call. ——————————————————————— This property manager is absolutely terrible. 1. The only way to communicate with the property manager is through email. Their responses are extremely slow, and often they don’t reply at all. 2. There are two tenants, but only one set of keys was provided. Despite multiple inquiries, they have consistently avoided addressing the key issue. 3. They don’t remember the tenants’ requests. During the process of transferring the lease to another person, they repeatedly forgot the transfer date, and even confused the dates, leading to an overpayment of rent. 4. They don’t return money. I still haven’t received the overpaid amount, even after more than a month. They don’t even remember the situation, and despite not having paid, they claim that they did. Beware of this property manager if you’re considering using their services. I’m still dealing with them.