We had the worst experience with Certainty Property as a tenant. Our lease was taken over by Certainty Property in the final month of our tenancy agreement with another agency. From the start we had major communication issues with Melissa Cassar. As we were urgently trying to relocate to a different state, we needed to communicate with Certainty Property regularly. However, they do not provide a phone number and it was very difficult to get a hold of Melissa through their call booking system, which caused us a lot of stress. When we did get a hold of Melissa, we assured her that we will arrange the end of lease cleaning as was instructed by our previous agent which would include end of lease cleaning, carpet steam cleaning and a warranty period in case the property manager is not happy with the results. Melissa did not contact us until approximately 2 months after the cleaning and organised stain cleaning without notifying us. The stains in the living room were not done by us, and were done by previous tenants/owners who lived there before us. When asked for proof she provided photos from the incoming property report where the stains were not visible because of the open windows and the lighting. She also constantly claimed that she would return the bond to us but arranged stain cleaning without allowing us a chance to rectify any issues ourselves - and then claimed the cost directly from our bond. We advise any future tenants to avoid any rental listings from Certainty Property, as they will certainly make your life hell.