I have been a landlord for over 20yrs and have dealt with many agents over the years. My experience with certainty property has by far been the worst. They never answered their phone and go days without replying. I’ve had to chase my rental payments every month. They don’t vet the renters and just put anyone that applies in. There was 4 of us that bought new properties and went with certainty without knowing any better and now all 4 of us have left them all with similar issues. Avoid them at all costs. Your reply is laughable. My tenant was never late and it would have been good if I had a rates and water bills to pay as you never did your job and follow up these things. Also you never did a smoke alarm test. You never followed up with the tenant when they had issues. I was the one basically doing it all so what was a paying you guys for.