CURRENT & PROSPECTIVE CLIENTS BE WARNED...DON'T BELIVE FAKE 5 STAR REVIEWS ON GOOGLE, REIVEW.IO AND TRUST PILOT. It all started off well, our new rooming house was marketed and leased and everything seemed to be fine. But then our property manager left on bad terms it seems and some actual property management tasks were required in which Certainty Property (CP) failed miserably. As a result, we have terminated our agreement with them after approximately 6 months. Here are some of the issues you may experience. 1. Our property managers isn't contactable by phone. We were told if something is urgent, to book a time in their Calendly diary. 2. We had an urgent repair with an electrical issue. - Firstly i get emailed from a maintenance team member that I don't know and with no contact details. Our electrician couldn't attend so approval was given immediately for CP to arrange their own electrician. -After trying to get a response, I tried to contact my PM who then didn't even know their was an urgent maintenance issue. - It took three days for them to get someone to attend (no power in the residents room all this time) and during that time, they tried to pass off on to me to talk to the electrican and book in a time and then to also meet the electrician onsite to let them in even though they are being paid to manage the property! - I requested that the costs were not charged from our leasing income as it would be paid from elsewhere. This was confirmed by my PM. But the payment was still deducted from our account. - When I saw the invoice, the price was extortionate and I rang the contractor director. They admitted they were ripping me off and reduced the invoice by nearly 40%. They then resent the invoice and once again CP deducted the amount from our account. They didn't even check if work had been done, whether this was a double up, just deducted the money with no communication with us as landlords. 3. Over the following weeks, it was truly disturbing what we had to go through. Despite the PM confirming we would be refunded both payments, so that we could make the actual payment from another account, this never happened after a couple of weeks. Another Director then made contact in what I can only assume was an attempt to resolve it, but at the same time, straight out confessed he didn't know the detail of what all the issues were. Here's a summary; - He tried to lecture me that they could have just ordered the works without my approval as it was urgent and had it all done without my knowledge, yet it actually took them three days with me chasing them every day multiple times. I would hate to know when it would have been done without me chasing. - He called me a liar as I said the refund amount wasn't in our account and it wasn't until nearly a week after that. - He told me I was untrustworthy as I am a property developer and they don't pay their bills (but couldn't name one instance where i hadn't paid a bill) - He said he didn't care that our property manager had confirmed that our account wouldn't be charged so we could pay the invoice from elsewhere, or that our money would be refunded. He said he doesn't care what the property manager says cause they have no authority. and the list goes on... until the kicker - He then hung up the phone after calling me a C&%T.... Wow. But wait.. to then terminate the agreement they wanted another full months leasing fees ($1300, later negotiated to $600) [watch out for this clause in your management authority contract]. In addition to all this, We have had some very bad feedback from our residents on the lack of communication with the property managers. The most polite thing I can say is... DO NOT ENGAGE CERTAINTY PROPERTY! DON'T BELIVE FAKE 5 STAR REVIEWS ON GOOGLE, REIVEW.IO AND TRUST PILOT.