Worst possible real estate agency. As a landlord I relied on them but they never responded to my emails and they called and threatened the tenant who was living in our rented house because he complained that the air con unit was not working. The tenant contacted me directly and I had to send someone ASAP to get the work done. I have now ceased my contract with them. Turns out that they advertise their low fees just to pull you in and then they don't do any work when you ask them to, this shows why their fees are so low. Mark and Simon may I ask why you called and shouted at me and told me that you will file a law suit because I terminated the service agreement with certainty? Please do not put up a standard reply saying we are contactable and can assist, your business has severe inefficiencies and poor character is reflected in your dealings with landlords and tenants.