Dismal customer experience throughout the whole process of installing: 1. Very poor at replying to any phone or email message 2. Took 3.5 months to get it installed and had to escalate a complaint to get them to get on and do it 3. Cancelled my installation date 3 times (and only bothered to tell me about one of the cancellations) 4. Took 10 days to register us to use the website/app and the communication around this was ...yes also very poor 5. Blamed Covid for everything rather than their own incompetence On the plus side - the installation engineer was thorough and professional. You would have thought a company like BP who make huge profits could pay more attention to their customers - apparently not...