bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“I used BP Pulse as a subscription, I have been hounded by the parking mafia. The service is poor, slow, disconnects and more expensive than InstaVolt I cancelled my subscription, will not use it again.”

Helpful Report

Posted 3 weeks ago

“This platform appeared trustworthy, but after I made my investment, I was unable to access my funds, and all communication with their support team was cut off. I was devastated, thinking my savings were lost forever. Fortunately, I came across: 𝘌𝘮𝘢𝘪𝘭: Olivercompanyexpert 505 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 WhatsApp: +44 - 74- 38- 68- 72- 36 Their team was professional, didn’t require any upfront payments, and guided me through the entire recovery process. To my relief, they recovered my entire £277,400. I’m beyond grateful for their help and would recommend their services to anyone who has fallen victim to scams.”

Helpful Report

Posted 4 weeks ago

“I parked in a 2 hour free parking with no return. BP Pulse charged me for not disconnecting the charger £10. This means next time i will not charge the car but i will park for two hours. No revenue for BP Pulse. I disagree with their terms and conditions section 13. I made a compliant but it appears to have fallen on deaf ears.”

Helpful Report

Posted 2 months ago

“I am a member of BP Pulse for my EV. I have been using the charger at Perry Vale, Forest Hill London where they are two 50kw chargers. Last Saturday (26th) both chargers were in use but as both were close to 70% I decided to wait. There is a sign saying maximum stay 1 hour. Both cars charging were Uber vehicles. I spoke to the drivers and both said they would wait till reaching 100% charge. The charge from 80 to 100% takes absolute ages. Both had been there for well over an hour. Here starts the problem - BP Pulse have no control in penalising/charging them for staying above the 1 hour. Mostly people are courteous and stop once they reach 80% (I definitely do) but these guys would not listen at all. I pointed out that they probably only get an extra 5 miles - But they did not care. I blame BP Pulse and will be cancelling my membership. Sorry but your chargers are anything but 'smart'. Do you have any solution to making this type of thing stop??”

Helpful Report

Posted 2 months ago

“BP Pulse charger stopped connecting via Wi-Fi one month after warranty expired ( as they take warranty start date as when 1st of 3 chargers were installed and this one only 2 yrs old). Guy on helpline (Rob) was excellent but support staff weren’t interested. Wi-Fi broadcast from charger but won’t connect to phone or iPad. Informed that even if it was is warranty they wouldn’t send an engineer out as the charger basically works (as a dumb charger). Surely unit should last more than 2yrs. Now have to pay for a new charger to be installed. Disgusted…”

Helpful Report

Posted 7 months ago

“Terrible company, Terrible customer service. Poor charger and app. Have to reboot the charger several times a month to ensure accurate reading of car charging times and uses as regularly disconnects itself. Have called several times for help utterly useless and today having called again got told the charger will no longer connect to the app as it is out of warranty!!!! What that has to do with using an app is anyones guess! Absolutely disgusted by this and having to pay for another charger to be installed to charge company car. Disgusting company avoid.”

Helpful Report

Posted 7 months ago

“Very poor customer service They can't explain the problem alway come with generic answer " we are sorry for that we pass it to relevant team" Relevant team never comeback fo fix the problem They don't even bother to reply to email One of the the worst.costmer service in UK for such a big company like BP Hope.someone read all these.reviews and action accordingly”

Helpful Report

Posted 7 months ago

“The problems included an installation that was so poorly installed that the wiring in their CHiNT unit melted. They don't like dealing with issues (take so long that you get it fixed yourself) and then use terms and conditions rather suggest picking up some of the cost. Will never use BP for anything in the future (not even for petrol if I hire a car abroad) and hopefully if friends listen to me then they won't either. Well done BP another long term customer lost.”

Helpful Report

Posted 8 months ago

“Poor electrical installation that was close to causing an electrical fire in my home. Almost impossible to find contact email address or telephone number online to contact them about this and hellishly slow response. No customer care and use of terms and conditions to fob you off.”

Helpful Report

Posted 8 months ago

“It’s a shame there isn’t a 0 star rating. Really disappointing trip to BP, app doesn’t work, contactless card payments doesn’t work and spoiled a day out.”

Helpful Report

Posted 8 months ago

“If a NO star could be given to this company I would! BP installed a charging port in my nieces home in 2019 from that point it barely worked unfortunately due to dire life events it was chased up numerous but unfortunately left on the back burner…A hybrid car was bought for the express purpose of charging the vehicle for many many hospital appointments but unfortunately for 80% of the time petrol had to be used! The company sent out a number of one legged donkeys, from the very first installer and the following men they sent to attend and TRY to deal with issues! It was the very last and ONLY competent man that came rectified and cataloged a long list of mistakes of the original installation in 2019. BP have a moral responsibility when they send their contractors into peoples homes and should ONLY ever use qualified electricians to install their products yet the mistakes made at my nieces home could have had dire consequences to an already distressed family. I believe NO competent electrician would have made the most basic of mistakes like the kind found in the extensive report written by their OWN contractor! When I asked for them to remove their rubbish appliance and do the “decent” thing and reimburse the cost of something that had only ever worked briefly their response was to offer a £100 gesture of goodwill, I will leave my response to your imagination! I am taking this issue to trading standards and the ombusman to look into… If you are remotely thinking of using this company I suggest you do ALL your research before parting with your hard earned cash to a company that is not in the slightest bit interested in the safety of their customers and can’t wait to be rid of you when the warranty period is up if not sooner!”

Helpful Report

Posted 8 months ago

“Absolutely awful service. Originally fitted Wrong charger and refused to change it until motability got involved. Been fitted 18 months now and have had to call over a dozen times as it constantly just stops working. Engineer came out and said cheap parts fitted - by their chosen partners. Charger had now speed charging 2 weeks ago and they are refusing to come out before another w weeks had passed. Shocking service!”

Helpful Report

Posted 8 months ago

“I am not happy with the customer service I have received, for some reason last month my account payment was taken nearly 2 weeks late, with no explanation of when it would be taken, then it was taken with out any updates & the payment had bounced, I contacted customer service when I had noticed to pay & was told every thing is fine & they would take the in 2-3 days & my account would be fine, & then the next day my account had been suspended. I have emailed & have received no response, I am not happy with the customer service I have received & this has cost me as now I am paying a much higher rate on payg. I.D : 172347”

Helpful Report

Posted 9 months ago

“Very frustrating! Fast charging at Horwich Park Way Bolton. I was charging for 2 and 3 quarter hours and have gone from 12% to 58% on the fast charger. When I returned to the car my connector was flashing red and not charging but the machine & my phone was displaying that it was still charging. The only sign i saw was a 6hr maximum stay for Middlebrook didn't see anything for the length I was allowed to stay for charging (it's the same carpark!) but thought I'd check so I rang Middlebrook customer service for advice and the lady said there was no limit I just couldn't charge over night. I can see on my app that I have now been charged £13 for 46% of charge and £20 for overstaying. If the fast charger had worked properly I could have been fully charged in 40minutes. The lady I spoke to at Middlebrook is trying to resolve this matter for me BP pulse haven't as yet replied to my email. As a mobility customer I seek out BP for reasonable prices, not anymore should have charged on the motorway!”

Helpful Report

Posted 11 months ago

“Tried 3 different stations this morning, none accept card payment.... Pretty poop”

Helpful Report

Posted 11 months ago

“Tried 3 times to use BP rapid chargers with success only once! I am a mobility customer and am tied to BP for " Cheaper" charging.The response times for complaints are laughable ! The speech house charger is still out of action,so to more expensive chargers I am forced to go! I do hope motability stop dealing with this shower and sort out a reliable partner!”

Helpful Report

Posted 11 months ago

Hello William, thank you for your review. I am very sorry to learn that your have have had some difficulties hen trying to charge on our public network. My research shows that you have charged at a 50kWh unit. I cannot however see any other attempted charge sessions. The post located seems to be in good working order with no current open reported fault tickets. In order for our team to investigate, please could you kindly advise which charge point was being used and what took place when trying to charge. We can then make sure to investigate, triage and if needed arranged for an engineer visit. We have recently developed a relationship with Zap-Map. Any charge post reported via Zap-Map will be fed back to our Network team. My colleagues will investigate and take action where needed. The team will also make sure to provide an update via Zap-Map This is especially helpful if you do not have the time to call our customer care team for support. Please feel free to reply to my email with the requested additional information in order to investigate. ^Eugene

Posted 11 months ago

“Used a BP pulse charging unit at my local car park which advertised for 50 kWh which cost me £5+ to charge it to 60%. Pod Point charges 22p pkWh and will charge your car fully in an hour. If you want to spend £5+ to get your car to 60% go for it. Worst charging point. Exceptional prices for subpar charging time and capabilities. It would of taken me another hour and forty minutes to fully charge my car which would of charged me £10…”

Helpful Report

Posted 1 year ago

“Terrible after sales service and unit has been quite poor. Software programmed by a 5 year old with various bug and issues. I have a unit that has not charged for over a month with little support from the inappropriately named heretohelp team. They are definitely not here or there and they could help me blow my nose”

Helpful Report

Posted 1 year ago

“Tobias gave excellent customer service. He was friendly and efficient. I called as I had left my BP pulse card at home and was unable to charge my vehicle at a local supermarket without it. Always a brilliant service. The best company by far for professional service and they always do their best to be as fast as possible. I’ve only ever once been unable to get through but generally a pick up within 1-5 minutes.Thats not too long at all to speak to someone to send a command to the charging unit to start.”

Helpful Report

Posted 1 year ago

“Not smart- this is the dumbest home EV charger in the world! My first device refused to work- it refused to connect, it charged at peak rates it ignored the cheap rates. After a lot of effort, customer support came a fitted a manual timer into the consumer unit to cut the electricity to this stupid charge when I didn't want it to charge. What an admission- the product was so poor that they literally knew that it would never work. My neighbour has exactly the same problem too! After almost 2 years they replaced my unit with a 'new' WiFi connected device... This was slightly better, in that it would work for several days at a time. However, randomly you will come to the car in the morning to find it hadn't charged at all. Other times, I look at my in-home smart meter display and wonder "what is using all that peak-time energy"... and guess what?.... it had just randomly decided to charge the car. The unit failed to update itself when the clocks changed in autumn and started the charging an hour early- while still in the peak rate. I got fed up and ran an ethernet cable into it to avoid their claimed WiFi issues (several outdoor Ring cameras work at full HD on that WiFi no problem- and they are further away). This did NOT solve the problem! The GUI still fails to connect, half the time, and the unit fails to work reliably. Basically this company has ZERO idea how to write software and deploy a cloud service. Their support is a joke- they always sound helpful and hopeful, yet they must spend all day, every day, having the same hopeless conversation with disappointed customers. They must go home depressed every night. Do yourself a favour and just go and buy a Zappi or an Ohme... forget this company it is a joke.”

Helpful Report

Posted 1 year ago

Hello and thank you for your review. I am very sorry to learn of your customer journey and the difficulty experienced with our home charge unit. We have taken a look at your charge point and I am able to confirm the following: *** The unit has the most up-to-date firmware (RC06) installed. *** I can confirm that you have a schedule in place which is set from Monday to Sunday - Please note the units will have an enforced randomised delay when first starting the charge session (more about this in my email). ***We have checked the time zone and I can confirm that this is indeed correct. The system should automatically update to account for changes in daylight savings. ***We have remotely rebooted your system to ensure any possible faults are cleared. From reading your review, I can tell that you are very disappointed in the product and service. I would be happy to call you and discuss your review in more detail to ensure we cover every aspect of your review. If this is something you would like to take place, feel free to reply to my recent email sent. ^Eugene

Posted 1 year ago

bp pulse is rated 3.9 based on 4,413 reviews