Yet another review site that doesn't allow you to award 0 stars. This is very important due to 0 being the maximum BP Chargemaster deserve. After care customer service is simply pathetic. It disgusts me that a company like BP uses Covid as an excuse that customer service can't reply to enquiries promptly, if at all! Unit was installed and explained without any incident. Once car was connected for first charge, unit output was only half. This is all it has ever done. App and website don't connect to charger at all. Try to get a hold of someone - a joke! Try to get a response to an email - don't have a laugh! Shocking! (had to get a pun in as life is too depressing as it is without having to deal with BP Chargemaster in your life)