BP Chargemaster are a complete load of c**p, avoid them like the plague, I KNOW because I have been fighting with them since JULY 2019 to get them to get their sh*t together with the following issues: 3 MONTHS (Yes you did read that right!!) to get them to fit a charging unit at my home. then having had it fitted, noted that there was no communication between the APP and my phone and the car. I was then told that it was an issue with no O2 signal in my area, as it uses an embedded sim card for communications to/from the APP. It even continued to tell me it was charging when the car wasn't even plugged in. The app does not tell you the rate of charge or how much electricity it's used, nor does it even tell you the cost of your charge so far. In short BP Chargemaster, and the app are a bag of b******s, and i would not trust it or them as far as I can throw them. As an update I now have a new BP Chargemaster unit allegedly with an embedded Vodafone sim card in it, but my problems have not gone away and it STILL does not work, and is as it was before the unit was swapped over. Now lets get to the bit thats really P****g me off big time. BP Chargemaster have basically not enough staff, and the staff that are there generally do not know what they are talking about, a case in point being the problem I am having with some idiot deciding its funny to unplug my car, as you CANNOT LOCK the cable to the unit. I was told by more than one person I managed to get through to that I would be getting a new style unit that allows you to lock the cable to the unit. This is complete and utter rubbish and totally untrue. I also do not find it particularly funny to be on hold for at least 2-4 hours before someone picks up the phone to speak to me about the issues I have with BP Chargemaster, and even after spending a fair amount of time explaining the issue, then being transferred and having to explain all over again, I'm still no nearer to having a working APP or proper information regarding my charge. If you were thinking of getting an electric car charging point, I would advise in the strongest possible terms to go somewhere other than BP Chargemaster. I'm not normally one to try and seek compensation, but after a whole shedload of issues since July 2019 you would have thought they would recognise their own P*** Poor service and offer me some compensation, but not a bit of it, they don't care, and probably never will. As an aside I hear that they are taking on a new board of directors/top management types. Let's hope they start to give a damn about customer service!!. Please note..... I am only giving them 1 star because I am not allowed to give them a MASSIVE ZERO.