Unfortunately there is no 0 star option so I had to give one star. The most horrible costumer service by far. I applied 3 months ago for a home charger which they made me pay in advance. Ever since, no progress with the application, no updates, no communication, no answers to emails or phone calls. All BP Charhemaster did was taking my money and now I regret I chose them. I trusted Mini who recommended them but now I wish I had chosen someone else. I have contacted Mini and they told me that they are receiving complaints from other costumers with the same issues.