I started my order on 23rd December 2020 when I took delivery of my car. Over the Christmas period I provided all the photographs required for the team to confirm that they could install the charging unit. On the 6th January BP contacted the network provider to confirm there was sufficient capacity to install the unit. Since then everthing has stopped. I have chased the installation weekly but nothing has happened. This is not acceptable, BP appear to have sat on their hands whilst waiting for the response of a third party, rather than proactively moving the installation forward. 5 weeks since I took delivery of my vehicle I am still waiting for an installation date. If you try and phone BP to ask any questions, make sure you set aside at least an hour to wait for them to answer the phone, they appear to be totally understaffed and it appears to me that there is no urgency and if there is a third party who can be blamed for the delay that is sufficient to do nothing further. I complained about this yesterday to the Customer Service Adviser who was going to look into it and come back to me the same day. The sun set on yesterday without a response, and its about to set again.....