Although I have given one star, this is actually far too high a rating given the horrible customer service I have received. I paid the initial charge then heard nothing for weeks and had to phone to find out what was happening. Had to upload photos to their site. Later told photos were no good. Eventually after much chasing on my side was told I needed to get my electricity company to install a special switch (£100) and that chargemaster would need to charge an additional £50 to instal an additional switch. Finally given an installation date, only to be told 2 weeks later that more photos were needed and that installation date would not be met. Ordered charger 2 months before picking up car. Have had car now 1 month with no means of charging at home. Still no clue about when charger will be installed. Was recommended BP chargemaster by Mitsubishi but have now heard of other dissatisfied customers. Worst customer experience in my life - I can't believe they are part of BP.