I took delivery of a Smart EQ on the 1st Dec 2020 and placed my order on the 3rd Dec the day the company changed their company logo. Knowing the problems with company internal departments changing causes delays. With the national demand for chargers also giving delay issues I just thought I will get it when everything was in place. The negative for me was that I had a charger fitted some 6 years ago, my dealership advised me that I should get the £350 grant again for the new car. I had to pay £350 in advance before the installation date could go ahead. I was given 11th Feb 2021 for installation, I received a call from a local installer JDS of Shenstone requesting to install on the 29th Jan. Darren gave me a call before the installation time stating he would be slightly late due to traffic. Darren arrived on site and completed a great install to my satisfaction, highly recommended all neat and tidy with all rubbish completely removed including my old failed charger which was full of water. I think everyone needs to be patient nationally, your install will be made a.s.a.p. due to demand your day will come. Everything works fine, just downloaded the app to try but not yet used so cannot comment at this time.