I ordered my Mercedes on 23rd Oct 2020 with a BP Chargemaster included in the deal. I was contacted by BP within a few days, signed their application immediately and sent the information requested promptly. During the next 3 months I received approx 18 e-mails and sent 8 replies sending more and more information. I have spent well over 6 hours on the phone a lot of which was waiting for an agent to answer the call, when they did answer I just more and more queries. Late in January I raised a formal complaint and finally as soon as I was able to speak to the Homecharge Team Leader via her direct line the order moved along although it still needed constant prompting. On 27th Jan 2021 I was given an installation date of 5th Feb, just over 3 months after our first contact. I was contacted the day before by Peter from South Shields to confirm arrival time and the installation was completed in just over 3 hours entirely to my satisfaction. Well done Peter. I’m sure that the administration of the Chargemaster installations could do with a complete overhaul, you need to employ agents who are more qualified and request all the information up front and keep in touch with your customers on a regular basis. I just hope the unit and software is reliable.