Can somebody PLEASE tell me how to get the scheduler to work? I had my Chargemaster installed as part of a package with Motability. The customer service at the pre installation stage was terrible...not being told I was missing a photo, that the outside tap was a problem, that there was extra paperwork to fill in, etc. I was forever chasing them, trying to find out why things were not progressing. This was, of course, when I could get an answer! I have a chronic illness and do not have the energy for this. Anyway, eventually, an installation was booked and the engineer was brilliant, he's the one who gets the star! But the unit came with minimal instructions. To be honest, we thought it probably didn't need them. The app is so basic, it's easy to understand. Now, with hubby's car, there isn't a problem. It has a built in scheduler, so the car charges itself. My car does not and so is reliant on the chargepoint. In order to receive the OLEV grant, domestic chargers should fulfil this function. I haven't found anyone yet who has succeeded! We thought at first that there was a real problem with the charger as every time you plug in the car it starts charging. Not so. After 2 months of emails back and forth, we found out this is normal. The charge point will switch off after 10 minutes once it detects a schedule is set. However, somehow, my car then manages to disconnect itself in between the chargepoint switching itself off and the scheduled time starting! When you check troubleshooting in the app, it says look at FAQs and all this says is that BP uses the mobile phone network so if the signal isn't strong enough it won't work. And this is the industry standard. Well, it's strong enough to detect the car is plugged in, to record how much electricity is used, to know a schedule is set, just not to start a schedule. If there are that many problems, then switch to another system, like Wi-Fi. Meanwhile, I'm busy telling motability customers, if they can afford it, not to get a BP Chargemaster, plus I've recommended to my car dealership, MG, that they definitely do NOT recommend them to their customers. Come on BP, sort this out!