I had a BMW charger fitted by BP Chargemaster on 27th July 2020. It has never worked with the BMW app. In the early days, the Company tried to fix the fault, they replaced the charger, still no good. They said that wi fi could be the problem, I upgraded my modem from Sky to a more powerful unit, still nothing. Now, they ignore all of my emails. I contacted BMW customer services, who weren't interested. I can't believe that nobody is interested in my plight. Sadly, I am not really into social media, or I would be complaining loudly about both BMW and BP Chargemaster. All I want is a fully functioning charger, and as I paid BP £975.00 I would have thought that was not too much to ask.