Ordered a home charging unit in October and am still waiting five months later on 22 Feb 2021. Appointments cancelled, all pictures provided to them, but no contact. Lots of calls and long waits on hold (58 mins is the record). Following the survey (which I paid for in October and didn't happen until January) no contact again. Survey was fine as expected, but new rules they introduced meant I had to pay to have an isolator switch installed(another unadvertised cost) Have phoned yet again, to be told they haven't even contacted my supplier to get permission to install. To top that off I can't book an installation in anticipation of this approval (which is expected to take 10 days) as they don't allow pre emptive appointments. So I am looking at another month at least, as installations are running three weeks behind. Its a joke and customer service means nothing to this company.