supplied 15 photographs they needed more, they never contacted me on needing more photos, I had to keep phoning to find out if they had received extra photos. I have waited 5 weeks and still not booked in for fitting can not give me a start date. Had to phone for info 7 times longest wait time 55 minutes now I have found that there is now a cut off after 22 minutes. every time I phone i get different answers from customer service. The only reason I am bothering is it is part of mercedes deal. BP chargemaster quotes two weeks for fitting - what a joke, I will be reporting this disgraceful service back to mercedes. i'm in my 60s so have dealt with lots of companies in my time but none anywhere near as bad as this