Terrible, terrible service! Submitted all the required information weeks ago, along with a payment of £599. I’ve called a few times and told my application was under review but still no installation date. Today I received an email telling me I’d get a new link and I’d have to resubmit all the evidence again and they were changing platforms! Do you know how much effort this takes, especially when you’ve already done it once??? To top it off, I received another ‘get started’ email and it appears that the price of the home charger has reduced. I couldn’t be more angry having waited weeks for a response and install date. I’ve now requested a refunded although reading the reviews below, I expect this will be long and drawn out!!!