Absolutely terrible service. You'd think a brand associated with a global company like BP might be able to handle customers professionally. Answer: No. 1) It starts with the confusing website. The user journey is terrible with mixed messages and confusing next steps. I persisted, I wouldn't recommend that you do. 2) Lack of comms throughout. I had to ring and wait for over 10minutes every time I needed to check where the order was at. Emails I did get came from different email addresses and company names. 3) They very good at taking your money early, but not confirming anything and taking weeks about it. 4) The staff are rude. That's two out of hour I've spoken to that have attitude problems. 5) Repeated conversations. Repeated form filling. AVOID!