Booking was easy with good instructions. Later there was a lot of confusion regarding what pictures they wanted. I had to keep chasing with a lot of emails and disappointed with no response. The process became smoother and easier after I got in touch with Mr Mohammed Sabbir who kindly responded to each and every email of mine promptly and made sure that the installation happened early. Until then, the experience was not good. Post installation as well, no communication from BP Chargemaster. I had to contact them for electrical installation certificate which I have not received yet. Overall, I think the communication can be made better by letting the customer know about the time line of what they can expect. In the era of electronic communication, I am sure this can be improved a lot. Thank you