Simply AWFUL - DO NOT sign up with BP Pulse, other chargers are available. I really regret going with them. Their customer service is appalling (apart from one guy, Florentin, who I feel sorry for, as he's constantly getting my queries when his colleagues fail to respond). Others have slated the installation process - that's a major challenge in itself ... they also conveniently 'forget' to mention that you can pay £75 (which is then deducted from the £499 installation fee if you choose to proceed) for one of their sub-contract installers to come out and do a pre-installation survey - why wouldn't you do this? It's a no-brainer and then avoids any potential issues on the installation day. I only found out after complaining about all of the endless technical questions they were asking me (I AM NOT AN ELECTRICIAN!) I decided yesterday evening to try out the scheduling on the Smartcharge App (as I’d like to be able to set the car to charge between 12:30 and 04:30 (when we have off-peak electricity charges of 5p kwH). There is next to no information on how to do this (and the App gets a slating on all of the online reviews about not working / not having been updated / not being user friendly) so I wasn’t entirely confident at the outset … Issues: • The app keeps telling me that the car isn’t plugged in when it is; • It tells me it is charging when it isn’t; • It tells me it is plugged in when it isn’t; • I did a test schedule charge and immediately when I plugged the car in it started to charge (ignoring the scheduled time, which was later); • I rang the helpline and spoke to 'Connor' (who on the face of it seemed like he wanted to help) – he told me to switch off the unit for 15 minutes; switch it back on and then leave for 5 minutes and then set a new scheduled time - he told me that if this didn’t work, that I was to email him and he would send me his contact details – which he did (‘interesting non-existent phone number’ of 01234 567890 in his email signature) – and because he was working until 930pm last night (and not the weekend) he would be there to try and resolve the issue. He would assign a reference number to my case … I’m still waiting for him to call back … • After switching off and switching the unit back on (as instructed by Connor), I created a new test schedule of 1730 to 1830. I plugged the car in at 1725 – it immediately started charging(!) and then after a minute or 2 stopped and completely ignored the scheduled charge supposedly starting at 1730 … • I tried to phone Connor twice (on the correct number that appears on the website) – pressing the correct option numbers it then simply cut off twice, so I gave up; • I did another scheduled charge for 1230 to 0430 – the car didn’t charge (I get a notification on my phone from my Mercedes Me App when charging starts / ends); • Given that I was awake at 3am, I went out to the garage and put the car on charge manually. It started charging at 3am and finished at 508am - looking at the ‘History’ in the App it claims that the car was charging from 1827 for c. 14 hours(!) – the history section is completely wrong and random; • The App claimed that at 825 this morning that the car was charging at full speed. It wasn’t – as my Mercedes Me App clearly indicates … • HOW are you supposed to get the App and wall box to work together? As soon as you plug the car in (regardless of any scheduling in the App) it starts to charge – the only way to stop it charging is to lock / unlock the car or press the ‘end charge’ button by the charging flap on the car. It then seems ignore the scheduling set for later on … How can it be so difficult? I really cannot believe that Mercedes-Benz recommend this company. They are a complete joke! BP (a supposedly world renowned company) should know better. AVOID!!