BP charger came as part of the purchase of my new Renault. Initially they couldn't be contacted by the dealership and once the process began it was so inefficient. It has taken almost 5 months since purchasing my car to get the charger installed. Now I am trying to get the App activated, 2 weeks from install and still not active. My personal impression from the start is that BP have tried not to install the charger, asking the same questions via email, looking for problems throughout. One part that did go well was on installation day. The engineer, a sub-sub contractor came, found issues, founds solutions and got the charger up and running. Couldn't fault his attitude or workmanship. When I need another charger I will be avoiding BP if I have a choice. I have also experienced issues with their public network over the last 2 years while running a hybrid. The chargers are down more than they are operational. Poor show for such a big company.