Completely fed up with our charger. We've had to get Motability involved to get any response out of BP. That, at least, got an engineer out to come and check there was nothing electrically wrong with the box and to check connectivity. Now it's been established it's a software issue, neither us, nor Motability have heard a dickybird since. We have, at least, managed to ascertain that the car will accept a charge when left asleep for a period of time (plugging the granny charger in and switching it on after half hour), so at least we know it's not the car. All I want is a basic timer to turn power on to the car at 1am, it's not much to ask, for goodness sake! Instead, it has to be reset every time we use it and the scheduler doesn't work with my MG (sometimes doing nothing, other times continually charging, then once in a blue moon recognising a schedule set and then nothing more.). The app never spots the car is connected, unless the scheduler is off. Sometimes it won't even charge hubby's Prius with it's own built in scheduler! If it weren't for the fact that Motability supplied the charger and the whole grants system, I'd be asking for my money back and trying to get another make.