Really appalling customer service. The customer service team seem very nice and knowledgeable but their hands are tied by atrocious systems. You are promised a single contact to take you through the process. It doesn't happen and you are passed from pillar to post. Emails are not replied to nor telephone calls returned. It only took me 6 weeks to get my charger installed. The engineer told me he had just fitted one for someone that had waited for 8 months. Considering that you have to pay up front this is unforgivable. Now, 4 weeks later BP pulse telephoned me and sent an email asking for payment. They are really, really stupid. Don't use them.