I am not sure why BP Pulse review is over 4*s, I have experienced the worst service from a company in my whole life. Since day one, I have been left in dark what was going with my application progress, even when they had everything they have requested for. Customer Services is non-existent and when you are lucky enough to get someone over the phone, their responses are always the same, they have basically breached their SLA many times over with my application even though I was assured certain date. I have had to take measures and have a charging unit installed privately, otherwise I would not have means to charge my EV. After 2 months over their estimated completion I have had the unit installed. I will be sending the costs of my private charging unit to them to pay. Have had enough, Why us customers should pay for their incompetence? They should be fined!