Appalling service, I applied for installation of a charging unit on the 18th March 2021. I received an acknowledgement email. I then received contact from BP on the 22nd March asking for more information about the fuse box, replied the same day. Next contact from them was the 1st April asking for a wider shot of the meter to check for an isolation switch, sent that the same day - being no electrician I'm not sure what they are looking for. Heard nothing but then received a message to pay, you would assume if receiving the message to pay we are good to install.....apparently not. I contacted them again on the 9th April for an update, told someone from the scheduling team would be in touch....again assumed that meant we were good and no electrical work was required. Chased AGAIN on the 16th April to be told that actually I do need some work doing before the installation can be arranged, but that someone would call me on Monday (19th). To my absolute surprise no-one called me back. Phoned them again, now apparently in a priority queue for a call back, won't hold my breath! Ordered this with more than a month to spare to my car due date, likelihood is I will have a car but no charging point. Then to add to the incompetence I receive an email and a text asking me to complete my application, followed by a 'sorry to see you go' email - I've not cancelled so have no idea what is happening, whether I will get a charging point installed or not. Who knows? And try to make a complaint, impossible! Please do not use this shower to arrange a charging point if you have options!