First the good news: my BP Pulse wall box is up and running, charging my Renault Zoe at the expected rate of 7kW. Also, the electrician who came to fit the wall-box was professional and polite, and did an excellent job. However, dealing with the administration of BP Pulse was very frustrating. I requested a different and more expensive wall box (at extra cost to me, naturally) a Myenergi Zappi, to make the best use of the energy from my photovoltaic panels, but, late in the process, I was told "We are BP Pulse, and the wall-box we fit is a BP Pulse one". As I wanted the £500 grant from Renault, that's the decision I reluctantly accepted, but I felt that this customer's wishes were not being respected. The form to fill in on my mobile phone was an exercise in sheer frustration. I found I needed to restart filling in the form from the beginning each time I took a photograph, and I eventually filled it in on my laptop, with photos fed in to the laptop from my phone. The website wouldn't accept my photo of my MPAN number, and the means of manually filling in the MPAN number wouldn't accept more than 11 digits, whereas mine has a letter and 21 digits. There is something that felt exploitative about the way the sequence of web pages is set up: the customer needs to click a link to indicate his/her commitment to going ahead with the purchase before finding out what the cost is going to be! In summary, if it weren't for the £500 grant from Renault I would have had my wall box fitted by a different firm.