Shocking service! I was recommended BP Chargemaster by my fleet company. When you see the BP logo you assume that it will come with a certain high standard - do not be fooled! I paid my £500 on 2nd December and the unit was installed 30th April! No one replies to emails. The progress checking tool was redundant. I had to chase you down to see where I was up to as the initial date for my car was 1st April. I eventually had a reply saying that there was information missing. The additional information that was requested wasn't initially asked, else I would of supplied it. Finally after having to email several times I was told that my application was complete. Later that week I then receive an email to apologies for the poor service, however I would have to start the whole process again, this time via the SMS system that was now in place. If it were up to me I would of requested a refund and gone elsewhere, but sadly due to it being purchased through work it was not possible. The engineer who fitted the unit did a great job and was a nice guy; which was the only redeeming factor in what was a very lengthy and unnecessary process.