I filled in the over-complicated online form and took and uploaded all the requested photos promptly. I thought I was lucky in that my installation was scheduled only a couple of weeks later and was carried out by very friendly and apparently efficient electricians. However, the circuit board inside my house noisily trips 20ish times a day leaving the charger powerless for a while and I cannot get through to bp to tell them about this problem which Western Power Distribution say is down to either an equipment fault or an installation problem. Luckily I don’t pick up my new car for a few weeks so I’m hoping to get it sorted before then if bp will only answer their phone!