I would give 5* for the installer who was fantastic. Nothing was to much trouble. Spent time with me to work out where best to place the charger and took time after installation to talk through how it works. The initial service for the application process was poor and took me chasing on a daily basis to get an installation date some 6 weeks after first applying and 3 weeks after getting my EV. Every time I rang I was told a different story it was so frustrating. I’d give this element of the service 3*. Finally the unit itself and the app that you should be able to programme to start and finish at specific times (to take advantage of cheaper electrify charges) well quite frankly it doesn’t work. Not sure how to fix and I hope someone reads this review and gives me a contact number to call to try and fix.