I had my charger fitted via Mercedes offer. My app scheduling has stopped working and I have spoken to their team multiple times and every time they assure me that someone will be in touch with me within 48 hours and I am still waiting, I have followed this through with emails which have been ignored and never received a reply. Other issue for me was that the company did earth bonding under my flooring and I asked for pictures of their work because it’s not visible and once again in spite of my multiple calls and emails and their promises nothing has happened. I don’t know who to take it further for any action? Absolutely appalling customer experience.