I got an electric car through the Motability scheme, Who only deal with BP pulse, Like a lot of other people on this survey, I asked for a survey, as I am NOT an electrician, but failed to get a reply, other than emails demanding more information ! I took and sent them photos of everything to do with my electrics, but still they wanted MORE information, so in the end I complained to Motability, and I finally got a date for the survey, the man came, carried out his survey, and I assume sent all the information to BP, I then got a date for the installation, which was carried out by a contractor very professionally, neat and tidy, who explained everything I needed to know, I have been told by BP Pulse that I need a code to access there app??? as it is impossible to log into it without it?? but I dont know how long that is supposed to take, the unit was installed on the 10/05/2021?