The initial application was fairly simple but it had to be done via a smartphone, the form was quite long and if you lost wifi connection or left the form idle for too long you had to start again. Which is frustrating. Customer service are difficult to get through too. I spent 30 minutes on the phone waiting to speak to someone. It takes about 3-4 days for an email response. Overall they were helpful. It took almost 3 months from application to install, but our installation was delayed because of a few technical issues with out property. Our first installation date was also cancelled due to Covid. However on the day of installation the engineer was very nice, helpful and did the job quickly, neatly and was very tidy. No problems with the charging point itself, easy to use.