Mobility customer had problems right from the start as lots of questions about electrical system and wanted photographs done this still getting emails they want more information contacted mobility very kindly arranged for surveyor to come out surveyor turned up completely surveyed the jobSaid no problems he would send all the information back and we would receive a date for the installation within two weeks keep getting emails from BP asking for photographs and information on the electrical system numerous times phone them and informed them they had sent their own surveyor out and should’ve had the report still continue to Receive emails asking for information and electrical system eventually after a long time that sorted installation by the engineer was no problem but I’ve never been able to do a time charge in charge manually but time charge just won’t work I’ve spoken to BP and spent approximately 10 hours of my time on the phone keep getting promises somebody will be back in touch within 48 hours and also I have been promised it will go to the tech team and I will receive phone call or email within seven working days these promises have come and gone no emails not one no calls not one customer service is absolutely zero promise you the Earth give you nothing yet waiting on more communication this coming Monday won’t hold my breath to receive phone calls absolutely awful customer service from start And still haven’t resolved the problem