So far it has a been a very poor experience. To start with, on the survey to start the application my car wasn't listed. Send many emails and got no response. Eventually found a phone number, called them and half way through the call they hung up on me. I called back and they said I could do it all by email. Sent them all my photos and completed form. 2 weeks later they send an emailing advising I had cancelled my application. I emailed them several times again advising I didn't cancel. They eventually respond (up until this point it had been 1 month since I started the application process). They got back to me apologising and said it was their error and that they would have someone call me regarding installation. It has been another month, several emails and no response from them. Diabolical customer service. The only reason I am persevering is because it was to be supplied FOC with my car purchase. If you are buying a home charger yourself then stay well clear of this company.