Like others the installation process was a nightmare, but we got through that, and all was ok until February 2021. Charger would not charge so contacted them 10 days later engineer phoned we got it working with me doing all the work. Then April 2021 it now has a mind of its own charges when it wants for ignoring any schedules that have been input. Followed the instructional booklet on re-setting still nothing. So, like others I have started the communication journey. A lengthy list of emails sent not one response to any of them. The latest email sent this morning I have stated if no response is received, I am going further I have decided to go to Watch Dog to see if it gets a response. Let's not beat around the bush here BP have received a Government Grant to fit these to enable the use of electric cars yep fitted but not working. Should have fitted a Cardboard Box to the wall it's as good as the Pulse Unit. The customer Service Score on this site is way off the mark 4.05 out of 5 really with all these One Star Scores