The customer service was shocking. I was not offered a site survey, so we had to take pictures of everything. This lead to the need to update our electrical supply, which I know nothing about. Our electrician spoke to the technical team on the phone and they told him incorrect information, so it needed updating again. Secondly, I installed a nice oak post for the charger to be placed on, and the installation engineer couldn’t fit it the post as there was no trench for the armoured cable. This was not mentioned at all. Finally, it was an incredibly slow process. All of these problems would have not happened if a site survey in person, rather than asking me (who knows nothing about these things) to do it. Now that it is in, it works just fine and I have no complaints of the unit itself.